Cancellation Policy

Booking, Cancellation & Waitlist Policy 1. Appointment Booking Policy • All appointments must be scheduled in advance via approved booking platforms or by phone. • A valid credit/debit card must be kept on file to secure appointments. • New patients must complete all intake forms prior to the scheduled visit. Failure to complete required paperwork may result in cancellation. • Insurance verification is the patient’s responsibility unless otherwise stated. • Appointment types: • Initial Psychiatric Evaluation (60–90 minutes) • Medication Management Follow-Up (20–30 minutes) • Telehealth appointments available where appropriate Late arrivals of more than 10–15 minutes may require rescheduling and may be subject to a late cancellation fee. ⸻ 2. Cancellation & No-Show Policy We require at least 24 business hours notice for cancellations or rescheduling. • Cancellations made less than 24 hours prior to appointment: subject to a late cancellation fee. • No-shows (failure to attend without notice): full session fee may be charged. • Repeated no-shows (2 or more) may result in discharge from the practice. Emergencies will be reviewed on a case-by-case basis. Insurance may not cover missed appointment fees; these are the patient’s financial responsibility. ⸻ 3. Telehealth Policy • Patients must be physically located in the state where the provider is licensed at the time of the session. • A private, quiet location is required. • Poor connectivity that prevents clinical evaluation may require rescheduling. ⸻ 4. Waitlist Policy • Patients may request placement on a waitlist for earlier appointment openings. • Openings are offered on a first-come, first-served basis. • If a patient does not respond within the specified timeframe (typically 1–2 hours), the slot will be offered to the next patient. • Waitlist placement does not guarantee an earlier appointment. ⸻ 5. Medication Refill Policy • Refill requests require 48–72 business hours processing time. • Controlled substances require active follow-up appointments. • Refill requests will not be processed after hours, weekends, or holidays. • Missed appointments may delay refills. ⸻ 6. Emergency Policy This clinic does not provide emergency psychiatric services. If experiencing: • Suicidal thoughts • Thoughts of harming others • Severe psychiatric crisis Call 911 or go to the nearest emergency room immediately. You may also call or text 988 (Suicide & Crisis Lifeline).

Contact Details

• 2411 East Graves Avenue, Orange City, FL, USA

  386-880-6960

  Deltonawellness@icloud.com